One of Europe’s leading business bank faced growing competition from agile fintechs stealing younger customers and intermediaries pushing into the bank’s direct channel. With multiple legacy platforms and custom-built solutions, the bank struggled to scale efficiently, leading to slow turnaround times, inconsistent customer experiences, and rising compliance risks. This jeopardised their #1 market position in a fast-moving market.
Challenge:
Gain market share by creating a faster, easier and more convenient lending process for both customers and employees: a best-in-class customer experience.
Solution:
Shareforce replaced the existing fragmented legacy platforms and provided a single integrated, scalable document generation solution that supports all lending channels with reusable templates and a centralised clause building block library. The solution pulls loan data directly from the bank’s systems, auto-generating bespoke, complex contracts at scale.
Results:
- The bank regained the business of their clients with faster, user-friendly lending journeys.
- Employees benefit from simplified, uniform workflows that are scalable from more complex document structures to higher volumes.
- Significantly enhanced governance, consistency, scalability and efficiency across the entire document lifecycle
- Automated contract generation at scale: a single system built to handle 70,000+ contracts annually generating large headcount efficiencies.